Since our inception over 100 years ago, Irr
Supply Centers has prided itself on delivering the highest quality and best value to our
customers. This philosophy has helped us grow into a regional industry leader,
distributing a wide range of plumbing, heating, cooling, and refrigeration products across
Upstate New York and Northern Pennsylvania.
As our many satisfied customers have come to know, Irr Supply offers
not only products and services you can depend on, but also convenient, cost-effective
partnerships that will help your business grow.
Michael P. Duffy
Irr Supply Centers vision is to be the regional distributor of
choice in the eyes of our customers, employees and suppliers by providing exceptional
services to the construction and building maintenance industry".
Irr Supply Centers mission is to be the best at the acquisition,
distribution and application of plumbing, heating, cooling, water treatment, refrigeration
and related products in the markets we serve.
Motivated by profit sharing, our knowledgeable people working in
partnership with leading manufacturers are committed to quality service by delivering
superior value to our customers while satisfying their needs and exceeding their
Irr Supply Centers is a company of people committed to being the
best in all we do. We are a company where all employees have an opportunity to grow, learn
and contribute to our success.
- We believe that our people are our most important asset
- .We believe that all our people should be respected, treated fairly, listened to,
involved and recognized for their excellent work
- .We believe in a "Can Do" spirit that encourages creativity, innovation and
- We believe that open, non-threatening and responsible communication among people at all
levels is vital to our success
- .We believe that our organization should be managed through a participative,
- We believe that providing superior, enthusiastic customer service is the reason why we
- We believe that a commitment to excellence and striving to be the best in all we do is
the way to differentiate ourselves from the competition.
- We believe that being open to change, being accountable for our actions and goals while
learning from our mistakes is fundamental to our future success.
- We believe that integrity is the most important ingredient in all we do.
Irr Supply Centers, Inc. is a leading distributor of plumbing,
heating, cooling, and refrigeration products serving a wide range of customers in Upstate
New York and Northern Pennsylvania.
Our customers include plumbing, heating and air conditioning
contractors, mechanical contractors, refrigeration contractors, oil and propane dealers,
kitchen and bath retailers, well drillers, pump installers and water treatment
specialists, municipalities, schools, hospitals, and industrial plants.
Since 1864, we have provided our customers with quality products and
service at competitive prices. Today, we are an employee-owned entity that thrives in a
competitive regional marketplace. Our ongoing success is the result of our consistent
focus on product diversification, customer service and employee value.
At Irr Supply our motto is "Service Starts Here" All
of our employees believe in our mission to be the most successful distributor in the
markets we serve by adding superior value to the products we sell. They are committed to
the principle that customer service is our most important product and the lifeblood of our
business. We satisfy the needs and expectations of our customers by sharing the profits
with employees, a reward for the individuals who contribute to our success and that of our
customers. We believe that our employees are our most valuable resource. All of our
policies and principles are based on this core concept.
At Irr Supply, Centers, we believe that an investment in our
employees is an investment in our customers and our company. Our strategic objective is to
recruit and train an employee team that is skilled, knowledgeable, flexible and willing to
exceed customer expectations. We offer our team members a comprehensive framework for
training both on and off the job and consistently provide them with incentives for career
development. We make sure our employees know that as owners of the company, their
knowledge and expertise is crucial to their benefit, as well as ours. With this
profit-sharing system in place, everyone is challenged to upgrade their job-related skills
to better serve our customers.
Our employee ownership model offers built-in incentives that go
hand-in-hand with our "Service Starts Here" motto. Our employees know that they
are part of a team, and that the team’s principal objective is to serve the customer.
Our staggering range of value-added services goes above and beyond simply selling our
Irr Supply offers a full range of diversified products in multiple
areas (plumbing, heating, refrigeration, etc.). Product diversity helps our customers get
the products they need with one-stop shopping. We handle premium products in each category
upwards of 31,000 SKU’s including well-known brands such as Weil-McLain (boilers),
Kohler (plumbing) and DuPont (refrigerant). Irr Supply is committed to fair and
competitive pricing for our customers. We sell high-quality products at reasonable prices,
combined with additional services beyond customers’ expectations.
Irr Supply harbors a large inventory which is readily available to
all of our customers. Our system for distributing this inventory is fast and effective,
just another extension of our superior service policy. Our 28-branch network allows us to
stay in close contact with our customers. Supported by our 120,000 square foot
distribution center in North Tonawanda, New York, the network enables the fastest process
possible to get you the products you need when you need them. We pride ourselves on our
ability to source and supply the special requirements of our customers. We offer expedited
local delivery service with 65 vehicles to provide prompt delivery service to your job
site within the same day you place an order.
Our computer system orders automatic inventory replenishment through
our fleet tractor-trailers, consolidating inventories in all locations into one
centralized database. Our eSales service allows customers to dial directly into the
system for availability, pricing and ordering, 24 hours-a-day.
Irr Supply guarantees timely delivery to our customers, timely
warranty service and timely will-call counter service. If we fail to honor our promises,
we will compensate the customer per our guarantee.
Since its inception over a century ago, Irr Supply has grown
internally, while external acquisitions in recent years have expanded our operation by
leaps and bounds. Many of our locations are the result of acquisition.
Irr Supply also operates Visionary Baths & More, our four states-of-the-art showrooms for
upscale plumbing products. At Visionary Baths showrooms, highly trained design specialists
assist customers in premium product selection.
- Superior customer service Valued employees – knowledgeable, trained personnel
empowered to serve you needs Major, top-quality products that you can sell and install
- Diversified product offering with large inventory Fast and efficient delivery E-Sales
give you 24 hour access to pricing, availability, and ordering Technical service
assistance Service guarantee and no-hassle warranties 24 hour emergency service Member of
multiple industry support organizations, including the Embassy Limited Buying Group.
- Over 100 years of service reliability and honesty in business Customer training seminars
designed to aid in your success 28 convenient locations Comprehensive web site