Irr Supply Profile

Welcome to Irr Supply

Since our inception over 100 years ago, Irr Supply has prided itself on delivering the highest quality and best value to our customers. This philosophy has helped us grow into a regional industry leader, distributing a wide range of plumbing, heating, cooling, and refrigeration products across Upstate New York and Northern Pennsylvania.

As our many satisfied customers have come to know, Irr Supply offers not only products and services you can depend on, but also a convenient, cost-effective partnership that will help your business grow.

 Sincerely,

 Michael J. Stetter

President

Our Vision

"Irr Supply Centers, Inc.’s vision is to be the regional distributor of choice in the eyes of our customers, employees and suppliers by providing exceptional services to the construction and building maintenance industry".

Our Mission

"Irr Supply Centers’ mission is to be the best at the acquisition, distribution and application of plumbing, heating, cooling , water treatment, refrigeration and related products in the markets we serve. Motivated by profit sharing, our knowledgeable people working in partnership with leading manufacturers are committed to quality service by delivering superior value to our customers while satisfying their needs and exceeding their expectations".

Our Values

Irr Supply is a company of people committed to being the best in all we do. We are a company where all employees have an opportunity to grow, learn and contribute to our success.

Our corporate values and beliefs are:

• We believe that our people are our most important asset.
• We believe that all our people should be respected, treated fairly, listened to, involved and recognized for their excellent work.
• We believe in a "Can Do" spirit that encourages creativity, innovation and increased responsibility.
• We believe that open, non-threatening and responsible communication among people at all levels is vital to our success.
• We believe that our organization should be managed through a participative, teamwork-oriented process.
• We believe that providing superior, enthusiastic customer service is the reason why we exist.
• We believe that a commitment to excellence and striving to be the best in all we do is the way to differentiate ourselves from the competition.
• We believe that being open to change, being accountable for our actions and goals while learning from our mistakes is fundamental to our future success.
• We believe that integrity is the most important ingredient in all we do.

Rules of Conduct

• Respect Each Person
• Share Responsibility
• Criticize Only Ideas, Not People
• Keep An Open Mind
• Question and Participate
• Listen Constructively

Who We Are

Irr Supply Centers, Inc. is a leading distributor of plumbing, heating, cooling, and refrigeration products serving a wide range of customers in Upstate New York and Northern Pennsylvania. Our customers know us as Irr Supply in Western New York, Northrup Supply in Central New York and Jordan Supply, our refrigeration supply professionals. Our customers include plumbing, heating and air conditioning contractors, mechanical contractors, refrigeration contractors, oil and propane dealers, kitchen and bath retailers, well drillers, pump installers and water treatment specialists, municipalities, schools, hospitals, and industrial plants. Since 1864, we have provided our customers with quality products and service at competitive prices. Today, we are an employee-owned entity that thrives in a competitive regional marketplace. Our ongoing success is the result of our consistent focus on product diversification, customer service and employee value.

At Irr Supply our motto is "Service Starts Here." All of our employees believe in our mission to be the most successful distributor in the markets we serve by adding superior value to the products we sell. They are committed to the principle that customer service is our most important product and the lifeblood of our business. We satisfy the needs and expectations of our customers by sharing the profits with employees, a reward for the individuals who contribute to our success and that of our customers. We believe that our employees are our most valuable resource. All of our policies and principles are based on this core concept.

Our Employees

At Irr Supply , Northrup Supply and Jordan Supply, we believe that an investment in our employees is an investment in our customers and our company. Our strategic objective is to recruit and train an employee team that is skilled, knowledgeable, flexible and willing to exceed customer expectations. We offer our team members a comprehensive framework for training both on and off the job and consistently provide them with incentives for career development. We make sure our employees know that as owners of the company, their knowlede and expertise is crucial to their benefit, as well as ours. With this profit-sharing system in place, everyone is challenged to upgrade their job-related skills to better serve our customers.

Customer Service: The Centerpiece of our Business Strategy

Our employee ownership model offers built-in incentives that go hand-in-hand with our "Service Starts Here" motto. Our employees know that they are part of a team, and that the team’s principal objective is to serve the customer. Our staggering range of value-added services go above and beyond simply selling our customers products.

Diversified Product Selection

Irr Supply offers a full range of diversified products in multiple areas (pluming, heating, refrigeration, etc.). Product diversity helps our customers get the products they need with one-stop shopping. We handle premium products in each category upwards of 20,000 SKU’s including well-known brands such as Weil-McLain (boilers), Kohler (plumbing) and Dupont (refrigerant). Irr Supply is committed to fair and competitive pricing for our customers. We sell high-quality products at reasonable prices, combined with additional services beyond customers’ expectations.

No-hassle Distribution

Irr Supply harbors over $15 million of inventory which is readily available to all of our customers. Our system for distributing this inventory is fast and effective, just another extension of our superior service policy. Our 28-branch network allows us to stay in close contact with our customers. Supported by our 120,000 square foot distribution center in North Tonawanda, New York, the network enables the fastest process possible to get you the products you need when you need them. We pride ourselves on our ability to source and supply the special requirements of our customers. We offer expedited local delivery service with 65 vehicles to provide prompt delivery service to your job site within the same day you place an order.

Our computer system orders automatic inventory replenishment through our fleet of 8 tractor-trailers, consolidating inventories in all locations into one centralized database. Our eSales service allows customers to dial directly into the system for availability, pricing and ordering, 24 hours-a-day.

Irr Supply guarantees timely delivery to our customers, timely warranty service and timely will-call counter service. If we fail to honor our promises, we pay the customer a $25 reward.

Diversity and Growth through Acquisition

Since its inception over a century ago, Irr Supply has grown internally, while external acquisitions in recent years have expanded our operation by leaps and bounds. Many of our locations are the result of acquisitions. Under our progressive business strategy, acquired companies retain their names, their identities and their loyal customers. Northrup Supply, an 8 branch distributor of plumbing and heating, based in Binghamton, New York, was acquired in 1982. Jordan Supply Company’s 6 branch operation specializing in refrigeration, heating and cooling supplies, based in Buffalo, New York was acquired in 1990. Irr Supply also operates Visionary Baths & More, our six states-of-the-art showrooms for upscale plumbing products. At Visionary Baths showrooms, highly trained design specialists assist customers in premium product slection.

Irr Supply Centers: Service Starts Here!